/faq
Common questions
A clear answer before you begin.
Can I try the service?
Yes — 14 days with 100 GB and no credit card.
Do previews alter the originals?
No. Previews are separate files; originals stay untouched.
How do I cancel?
From settings, with no phone call required. You can export everything first.
How do I close my account?
Export your data first, then use the account settings. The retention period and final deletion are shown before confirmation.
Do you offer support for migration?
Yes. Send the approximate size and folder structure through the contact page and we will suggest a safe sequence.
Can I change plans later?
Yes. A change takes effect at the next billing period and never deletes files automatically.
Still unsure? Read our documentation or contact support.